Compass Sign-Up Newsletter
 

support success

Documation, TX

 

Scott Woolfolk, VP/GM of Sales & Marketing

Documation, TX

In today’s business world we all want to work with people who are pleasant, do what they say they will do, and show they are dedicated to their customers. That is very hard to find. The Compass team, from the top down to the bottom, exhibits these qualities. The entire support team is remarkable to work with. They follow through with their customers providing excellent service after the sale. Because of the hard work of the Compass support team the transition to Compass was seamless. The Compass software itself has been such a tremendous benefit to our entire team. We are able to streamline our sales order process with Compass. We love Compass and don’t want to do any of our daily tasks without it.

 

Knight Office Solutions, TX

 

Tiffany M. Banks, Sales Administrative Asst.

Knight Office Solutions, TX

You have an AWESOME Support team at Compass!! Every time I call I know I can count on them to answer my questions and make sure we’re up to date with the latest Compass tools. I have always had a prompt response to my calls and the attitude of your team is definitely rare in our industry!!

 

Image Solutions, NC

 

Justin Wright, Inside Sales Business Development

Image Solutions, NC

The support team has been a saving grace for some recent pricing issues and is absolutely the best client-facing support I personally have ever dealt with.

 

DCA Imaging

 

Katie Million, Sales Administrator

DCA Imaging, MD

Thank you for your assistance during our conversion from Sync to SQL. We are so excited about all the new features that are now available to us within SQL including the new merge tool! The Compass Support team did an amazing job supporting us through this seamless transition!

 

Sumner Group Inc. SL, MO

 

David Luelf, IT Infrastructure Manager

Sumner Group Inc. SL, MO

Thank you Compass Support for your expertise and professionalism. We recently migrated 5 branch databases to a new server. The Compass Support team proved to be a valuable asset during this transition. The support team was able to help us plan and execute this server transfer; your support team continues to exceed our expectations. This is just one example of many positive interactions we have had with the Support Team.

 

Commonwealth Technology

 

Barbara Isert, Operations Manager

Commonwealth Technology, KY

I have been a long time customer of Compass and the Support staff continually impresses me with their knowledge and helpfulness. They take great excellent care of us!

 

Allied Business Solutions, ID

 

Tom Beeles, President

Allied Business Solutions, ID

I recently needed to realign account assignments in my database. The Compass Support Technician was quick to respond and took care of the changes needed. He also took some time to advise me on new modules he thought would help me, which I really appreciated. Keep up the great work!

 

The Swenson Group

 

Lindsay Keller, Sales Administrator

The Swenson Group, CA

Several times in the past few years we have worked with the Compass training and technical support team on special projects, specifically data imports of UCC-1 information or chamber member directories. Our experience has been 100% positive. Not only are we able to explain our goals for the import, but clarifying questions are always asked, additional options and best practices are shared by the Compass team and together we set forth a plan for the import. Once a plan is developed, the Compass team is able to take our data and transform it into usable, actionable, valuable information contained in our Sherpa program.

 

KYOCERA Document Solutions, CA

 

Chuck Chapman, Comp TIA CDIA+ Certified Professional

KYOCERA Document Solutions, CA

I am always impressed with the Compass Support’s wonderful troubleshooting skills and the ability to provide swift resolution.