The Professional Services team has been able to handle it all!
Hilliard Office Solutions, TX
Konica, Canon, Kyocera, Ricoh
“Compass Professional Services has provided incredible service to our organization! We have used their Net New Program and Quarterly Maintenance for a while now and have been very happy with it. As our organization continues to have rapid growth, the need for a full time Compass Administrator became apparent. We considered hiring someone but using Compass Administrative Services appeared to be a much better choice. We chose the Compass Administrative Services option and haven’t looked back. Our requests are documented, and all handled in a timely manner. The Professional Services team has been able to handle it all!”
Sterling Hilliard, Business Development
Image Solutions, NC
“Outsourcing our administrative tasks to the professionals at Compass has been an excellent decision for our business. Maintaining all the ins-and-outs of Sherpa is now as easy as submitting a ticket directly to the experts and letting them handle the rest! The time it frees up for us to focus on sales is well worth the cost, but the friendliness and speediness of the Professional Services team certainly makes it all the better. We could not imagine using Sherpa without them.”
STERLING HILLIARD, BUSINESS DEVELOPMENT MANAGER
Hilliard Office Solutions
“The Compass Professional Services has provided incredible service to our organization! We have used their Net New Program and Quarterly Maintenance for a while now and have been very happy with it. As our organization continues to have rapid growth, the need for a full-time Compass Administrator became adamant. We considered hiring a someone, but using Compass Administrative Services appeared to be a much better choice. We chose the Compass Administrative Services option and haven’t looked back. Our requests are documented and all handled in a timely matter. The Professional Services team has been able to handle it all!”
HEATHER STONEKING, INSIDE SALES MANAGER
Ford Business Machines, Inc.
Being an extremely busy system administrator who wears many hats, the Professional Services team at Compass has been a lifesaver! With the Net New Program, they always get my information to me in the easiest up-loadable format, and if I have any issues they are a phone call away always prepared to help!
TERRENCE MILTNER III, VICE PRESIDENT OF SALES
Seacoast Business Machines
SBM was in need of a professional proposal package. Compass assigned Kevin, a dedicated designer who went over and above in his efforts to appease. We have discovered the APP Template Proposals have led to direct increase in sales, especially with new business. When the time comes to try and win an account with limited face to face exposure, I am more than confident.
TAMMY BRANDT, DIRECTOR OF ADMINISTRATION
The lease bookmarking program has worked great for us. We recently rebranded and were able to save time and money when we had to bookmark all of our leasing documents. The bookmarking team is flexible and responsive to our needs and changes.
JOHN GORDON, JR., SALES MANAGER
Gordon Document Products, GA
Working with the Compass team has been a great experience for Gordon Document Products. During the creation process of our proposal template, their Professional Services took our organization's wish list and put it on the page. They meticulously edited the document until it was perfect, and now our company has a proposal that is generated at the touch of a button and representative of our individual identity and principles. Gordon Document Products, GA
KEVIN SIMPSON, GENERAL MANAGER
Southwest Copy, NM
I just wanted to say thank you to Compass for the pricing sheet updates on the Net New Program. I had not entered the new Sharp Models into Sherpa yet but I had Compass’s email with the file ready to be uploaded. I went from not having any of the 6 new products and accessories in the system to being ready for the reps to price out a deal in less than 12 minutes. Southwest Copy, NM
SCOTT GOLTRY, VICE PRESIDENT CLIENT SERVICES
A & B Business Solutions, Inc., SD
We recently worked with Compass in having them totally update our equipment pricing. This was an extremely successful experience for us. We could not be more excited about the opportunity to have partnered with Compass and to have taken our relationship to a new level. Compass was, throughout the process, user friendly and very attentive to our needs and working with us to accommodate our customization needs.
Pollock Company, GA
Compass’ Professional Services division was a pleasure to deal with! They went above and beyond to help get our lease documents setup, saving me tremendous amounts of time. They were extremely helpful, fast, and accommodating to the specific needs of the Pollock Company.
LIZ ZIRNHELT, VICE PRESIDENT
Image Business Solutions, MI
We had many documents that our Representatives use when they are selling and installing a Digital unit. I can tell you that our Reps have been very challenged trying to submit all the proper paperwork! Thanks to the Professional Services team at Compass and their expertise with bookmarking and template clean up, our Sales Team is now able to populate all the necessary paperwork by using the “Image sales order form”! It is at their fingertips within minutes! Thank you, Compass!
RICKIE MIYAKE, DIRECTOR OF MARKETING AND COMMUNICATIONS
Image IV Systems, Inc., CA
As for the work you have done for us, all I can say is I am very pleased. You get the jobs done in a very timely manner, the work is excellent and so is the communication. You’re quick to respond and keep us up to date and basically, what we request is what we get, and very quickly, too! It has been a pleasure to work with you.
DEB WALLUM, SALES DIRECTOR
B & B OFFICE SYSTEMS, FL
I would like to compliment the professional services provided by Compass Sales Solutions. Compass has been updating our equipment and pricing for the past two years with great accuracy and attention to detail. We had been doing this within our organization and we have finally realized how much time and money we wasted by not using the Professional Services provided by Compass. They are pros at this for a reasonable fee (compared to the man hours it cost for us to do it ourselves). Easy to work with and Compass takes the time to understands the particular details of our pricing and programs. Shout out to the great service provided.
C3 Office Solutions
Compass’s Quarterly Maintenance Program is a success for my team! “Compass Professional Services Team has been more than pleasant to work with and has actually been making me keep up with my quarterly updates on new models. Because of the reminders, our sales team can easily obtain pricing through Sherpa for all of the newest models on the market!"